Terms & Conditions

1. Introduction

These Terms & Conditions (the "Terms") govern your access to and use of the Velocity Pay website and any related services, tools and communications (together, the "Services"). By accessing the website, submitting an enquiry, or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

In these Terms, "Velocity Pay", "we", "us" and "our" refer to Velocity Pay and its affiliates. "You" and "your" refer to the individual or business accessing the Services.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms, whether on your own behalf or on behalf of the business you represent. By using the Services you confirm that all information you provide is accurate and that you are authorised to provide it.

3. Our Services

Velocity Pay provides payment gateway, merchant account facilitation and related payment technology services. The information on this website is provided for general informational purposes and does not constitute a binding offer. Any provision of payment services is subject to a separate written agreement, successful onboarding, applicable due diligence and the approval of our acquiring and banking partners.

We may add to, change, suspend or withdraw any part of the Services at any time without notice where reasonably necessary, including for maintenance, security or legal reasons.

4. Acceptable Use

You agree to use the Services lawfully and not to: use them for any fraudulent, illegal or unauthorised purpose; interfere with or disrupt the Services or the servers and networks that support them; attempt to gain unauthorised access to any part of the Services; or reproduce, copy or resell any part of the Services without our written permission.

5. Enquiries and Communications

When you submit a contact form, demo request or newsletter sign-up, you consent to us contacting you about your enquiry and our Services. You can unsubscribe from marketing communications at any time. Details of how we handle your information are set out in our Privacy Policy.

6. Intellectual Property

All content on this website, including text, graphics, logos, the Velocity Pay name and marks, and software, is owned by or licensed to Velocity Pay and is protected by intellectual property laws. You may view and print content for your own reference, but you may not otherwise use, copy or distribute it without our prior written consent.

7. Third-Party Links

The website may contain links to third-party websites or services that we do not control. We are not responsible for the content, policies or practices of any third party, and links are provided for convenience only.

8. Disclaimers

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the website's accuracy, reliability or availability. Nothing on the website constitutes financial, legal or professional advice.

9. Limitation of Liability

To the fullest extent permitted by law, Velocity Pay will not be liable for any indirect, incidental, special or consequential loss, or any loss of profits, revenue, data or goodwill, arising from your use of, or inability to use, the website. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

10. Changes to These Terms

We may update these Terms from time to time. The version published on this page is the current version, and your continued use of the Services after any changes take effect constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at hello@velocitypay.com.