Privacy Policy

1. Introduction

This Privacy Policy explains how Velocity Pay ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website or interact with our Services. We are committed to handling your information responsibly and in line with applicable data protection laws.

2. Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, company name and any details you include in a contact form, demo request or newsletter sign-up.

We also collect limited technical information automatically when you visit the website, such as your IP address, browser type, device information and how you interact with our pages. This helps us keep the website secure and improve how it works.

3. How We Use Your Information

We use your information to: respond to your enquiries and provide the Services you request; arrange and follow up on demos and consultations; send you newsletters and updates where you have opted in; operate, secure and improve our website; and comply with our legal and regulatory obligations.

4. Legal Basis for Processing

Where required by law, we process your personal information on the basis of your consent, our legitimate interests in operating and growing our business, the performance of a contract with you, and compliance with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website and Services (for example hosting, analytics and communication tools), with our banking and acquiring partners where relevant to your enquiry, and with authorities where we are legally required to do so. Any providers we use are required to protect your information and use it only for the purposes we specify.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, and to resolve disputes. When information is no longer needed, we securely delete or anonymise it.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. While no method of transmission or storage is completely secure, we work to maintain safeguards that reflect the sensitivity of the information we hold.

8. Your Rights

Depending on your location, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies and similar technologies to help the site function, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though disabling some cookies may affect how the website works.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page is the current version, and any changes take effect once posted.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@velocitypay.com.